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Privacy Policy

Progressive Plumbing & Hotwater Pty Ltd (ABN: 74 642 720 081) understands and recognises the importance of privacy and is committed to safeguarding the personal information that we obtain and hold as well as describes how we collect, store and manage personal information.

The purpose of the Privacy Policy is to acknowledge that Progressive Plumbing & Hotwater Pty Ltd respects and upholds an individual’s rights under the Australian Privacy principles contained in the Information privacy Act 2009 and Regulation 2009.

Collecting personal information:

We collect personal information for reasons that include:

  • communicating with you;
  • enabling us to provide services to you;
  • responding to your request for information about services;
  • sending quotations, statements and invoices to you;
  • collecting payments from you;
  • marketing our services to you;
  • for our internal planning, promotional, product development, quality control and research purposes;
  • dealing with complaints, consumer guarantee and warranty claims;
  • developing, managing, and administering our services;
  • complying with our legal obligations.

This personal information may be obtained from you when you submit the information online via our website, by telephone, by email or by correspondence.  We may also collect information from third parties and public sources.

The type of personal information we collect includes your name, address, telephone numbers, e-mail address, payment information, transaction information, bank account details, credit card details, Internet Protocol (“IP”) address, server address, domain name, and social media information about your browsing activity, information contained on identification documents and other details that may be required to conduct our operations.  We will never collect sensitive information.

Using and disclosing your personal information:

We may use and disclose personal information for the primary purpose for which it was collected.  We may also use or disclose personal information for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by law.

We may disclose your personal information to our suppliers, agents or contractors or anyone to whom you authorise us to disclose it.

We may disclose your personal information to third party service providers who assist us in providing goods and services or performing functions.

We may disclose your personal information to the extent that we are required to do so by law or connection with any legal proceedings or prospective legal proceedings involving us.

We may disclose your personal information to overseas contractors to enable us to operate or maintain our online and electronic platforms.  Otherwise, we will only disclose your personal information to an overseas recipient when requested to do so by you.

Access to your personal information:

You may seek access to the personal information we hold about you.  We may restrict access where we are required or permitted to do so by law.

Accuracy, completeness and up-to-date information:

We will take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.  You may contact us to update your personal information or tell us that the personal information we hold about you is inaccurate, incomplete or out-of-date.


We will take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorised access, modification and disclosure.  When we no longer require your personal information, we will take reasonable steps to destroy, delete or de-identify it.

How to contact us:

If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to our Privacy Policy, please contact us via email at

Changes to our Privacy Policy:

We reserve the right to make changes to our Privacy Policy at any time.  We may update this Privacy Policy by posting an updated version on our website or by issuing via electronic correspondence or social media.


Version 1.01
01 July 2023